Refund Policy

At RebuyIT, we strive to ensure a smooth and satisfactory experience for our customers. Our refund policy is designed to be fair and transparent.

Refunds are only processed if a replacement is not possible.

If the product you received is defective, damaged, or incorrect, and a suitable replacement is unavailable, we will process a refund after verifying the issue.

1. Return Conditions

• The product must be unused, in its original condition, and include all original accessories, packaging, and documentation.
• Any missing components may affect eligibility for a full refund or result in a deduction.

2. How to Initiate a Return

Contact our customer support team through phone, email, or our Contact Us form.

Once your return request is confirmed:

• We will schedule a reverse pickup and inform you of the date and time.
• If reverse pickup is not available in your area, you may self-ship the product to us. In such cases, we will reimburse your courier expenses upon submission of a valid courier bill.

Before shipping, please email us the tracking details and courier receipt at support@rebuyit.in.

3. Replacement & Alternate Product Policy

• Replacement Timeline: All approved replacements are processed within 2–3 business days from the date of product receipt and inspection.
• Refund Timeline: In cases where a refund is applicable, it will be processed within 7–10 working days from the date of approval.
• Alternate Product Option: If an exact replacement is unavailable, we will offer an alternate product of similar or better specifications and equivalent value.
• Partial Refund Clause: In rare scenarios where neither a replacement nor an alternate product can be arranged, we will issue a 50% refund of the original invoice amount as a final resolution. This clause applies to discontinued products, out-of-stock items, or products no longer supported by the manufacturer.

4. Customer Support & Communication

For all inquiries or updates regarding your return, refund, or replacement:

Email: support@rebuyit.in

Include: Your Web Order Number, contact details, and a brief explanation of the issue.

Response Time: Our team typically responds within 24 hours (Monday–Saturday).